Taqwa Invest Technology Ltd. (“Taqwa Invest”, “we”, “us”) is committed to protecting and respecting your personal data and ensuring that when you choose us to use our services, you know what data we collect about you and how we use and protect that personal data.
As a DIFC registered entity, we must comply with the Data Protection Law, DIFC Law No. 5 of 2020 (the “DP Law”), and may for certain types of personal data processing, be subject to laws from other jurisdictions.
2. Who We Are
|DATA CONTROLLER:||Taqwa Invest Technology Ltd.|
Unit 208, Gate Avenue, South Zone,
Dubai International Financial Centre (DIFC), Dubai,
United Arab Emirates
Taqwa Invest Technology Ltd. is an online investment platform which arranges deals in investments for retail investors to invest in US-listed stocks through its App.
3. THE DATA WE COLLECT ABOUT YOU
Information you give us
You provide information by filling in forms on our App or any Taqwa Invest -owned Website Services, or by corresponding with us for example by telephone, e-mail or any other digital or electronic form. You may provide information when you are registering using the Taqwa Invest-provided online client portal, downloading and registering to use the App, or where you are searching for the App in app stores (including but not limited to the Apple App Store and the Google Play Store). You may also share data via the App’s social media functions, or when you report a problem with the App or any of our Website Services. If you contact us, Taqwa Invest will keep at least an electronic record of such correspondence, including relevant personal information shared at that time. The personal information you give us may include your name, address, e-mail address and phone number, certain device information, username, password, residential building, work address, photograph and other registration information you choose to provide (“Personal Information” or “Personal Data”).
The Website Services or App collects and processes Personal Data for specific, lawful purposes such as for our obligations in compliance with anti-money laundering regulations. We may also process your data to enter a contract with you or for delivery of the contract you have already entered with us, or for the performance of tasks carried out in the interests of Taqwa Invest. Some data we collect will be mandatory data. Where we require your Personal Information for legal reasons or for another mandatory reason, where we will advise you of the possible effects of not providing us with Personal Information.
Apart from providing information for specific services or purposes as directed by Taqwa Invest processing User-provided contributions of content or contact information regarding or about children is expressly prohibited.
Types of cookies we drop and the information collected using them include:
- Google Tag Manager – helps make tag management simple, easy and reliable by allowing marketers and webmasters to deploy website tags all in one place.
- Google Analytics – gives website owners the digital analytics tools needed to analyse data from all touchpoints in one place, for a deeper understanding of the customer experience.
- Pingdom – monitors sites and servers on the internet, alerting the website owners if any problems are detected.
- Hotjar – by combining both analysis and feedback tools, Hotjar helps website owners understand what users want, care about and interact with on their website by visually representing their clicks, taps and scrolling behaviour.
- DoubleClick – a subsidiary of Google which develops and provides Internet ad-serving services.
- Twitter Advertising – enables website owners to track and measure the actions users take after viewing or engaging with ads on Twitter.
- Facebook Advertising – lets website owners measure, optimise and build audiences for advertising campaigns.
- LinkedIn Analytics – enables website owners to promote their company updates to targeted audiences on desktop, mobile, and tablet.
Most browsers accept and maintain Cookies by default. Check the ‘Help’ or ‘Settings’ menu of your browser to learn how to change your Cookie preferences. You can choose to alter Cookies settings related to the use of our Website Services, but this may limit your ability to access certain areas of the Website.
Alternatively, you may wish to visit an independent source of information, www.aboutcookies.org, which contains comprehensive information on how to alter settings or delete Cookies from your computer as well as more general information about Cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual or network operator for advice.
Processing, Storage and Transfer of Personal Data
To preserve the integrity of our databases, to carry out ongoing Website Services on behalf of all Users, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Data submitted by Users for a reasonable length of time unless otherwise prescribed by applicable law. Taqwa Invest is not responsible for the accuracy of the information you provide and will modify or update your Personal Data in our databases upon your request, as further outlined below.
We will erase or archive from active use your Personal Data upon request unless we are required to retain it in accordance with Taqwa Invest or other applicable laws or to perform agreed services. By accessing or using the App or Website Services, you do hereby represent and warrant that you understand that all information submitted by you through the App or Website Services or otherwise to Taqwa Invest
may be used by Taqwa Invest in accordance with applicable laws and policies.
Information we collect about you and your device
Each time you use our Website Services or App we will automatically collect the following information:
- technical information, including the type of mobile device you use, a unique device identifier (for example, mobile network information, your mobile operating system, the type of mobile browser you use, device token, device type, time zone setting (“Device Information”));
- details of your use of our Website Services or App including, but not limited to traffic data, weblogs and other communication data, and the resources that you access (“Log Information”).
- location information, if the Website Services or App uses GPS technology to determine your current location. If you wish to use the particular feature, you may be asked to consent to your data being used for this purpose. You can alter your consent and sharing selections at any time via your mobile device settings.
Other information we may collect through your use of the Website Services or the App
When you use any Website Services or the App, we may collect Personal Information as well as demographic information, for example, information that you submit, or that we collect, which may include, but is not limited to, postcode, hometown, gender, username, mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information (“Demographic Information”).
5. USE OF PERSONAL DATA
We may use Personal Data which you provide to us or we collect from you to:
- Provide, maintain, and improve our App and Website Services, including, for example, facilitating payments, sending receipts, providing products and services you request (and send related information about them), developing new features, providing customer support, authenticating Users, and send administrative messages;
- Perform internal administration and operations, including, for example, preventing fraud and abuse of our Website Services, troubleshooting software bugs and operational problems, conducting data analysis, testing and research, or monitoring and analysing usage and activity trends;
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and Taqwa Invest events, and to process contest, sweepstake, or other promotion entries and fulfil any related awards;
- Notify you about changes to our App and Website Services;
- Allow you to participate in any interactive features of our App or Website Services;
- Keep our App and Website Services safe and secure; and
- Personalize and improve the Website Services, including providing or recommending features, content, social connections, referrals, and advertisements.
6. PROCESSING, STORAGE AND TRANSFER OF PERSONAL DATA
We retain Personal Data submitted by Users for a reasonable length of time unless otherwise prescribed by applicable law. We will consider the type, age, amount, and general sensitivity of data to assist us to determine the retention period relevant to your data. Taqwa Invest will endeavour to keep your information up to date but will rely on the accuracy of the information you provide, and will modify or update your Personal Data in our databases upon your request, as further outlined below.
Unless otherwise notified, Taqwa Invest does not ordinarily engage in automated decision-making when processing your Personal Data.
All information security policies are strictly enforced. Please see section 7 below for further details.
7. SHARING OF PERSONAL DATA
Through our Website Services or the App
We may share your Personal Data:
- With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us; and,
- With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Website Services, or those with an API or Service with which we integrate;
Other types of data sharing
We may share your Personal Data:
- With Taqwa Invest subsidiaries and affiliated entities;
- With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform a contract we enter into with them;
- In response to a request for information by a competent authority or government entities if we determine that such disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
- With law enforcement officials, government entities or authorities, or other third parties as required by applicable law;
- With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
- If we otherwise notify you and you consent to the sharing;
- With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you.
8. YOUR RIGHTS AND CHOICES
Marketing and opting out
Taqwa Invest supports Users’ legal rights to opt-out of receiving communications from us and our partners. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our App or Website Services.
You may change your preferences at any time.
Please note that we may continue to send you transactional or service-related e-mails despite your desire to not receive promotional or marketing e-mail messages .
While we may remove your individual contact information from our professional contacts database, please be aware that if such information is in a different third party’s marketing directory through your request or election, you will need to request removal with such third party directly.
Access to and correction of your Personal Information
You have the right to access information held about you. Your right of access can be exercised in accordance with DP Law and other applicable laws. Any access request generally comes at no cost to you but, in limited circumstances, we may either charge a fee where the requests is considered manifestly unfounded or excessive to meet any extraordinary administrative costs or refuse to act on your request.
When you contact us about a potential Personal Data error, we will confirm or verify the information in question, then correct verified inaccuracies and respond to the original inquiry. We will send a correction notice to businesses or others whom we know to have received the inaccurate data. However, some third parties and third party sites may continue to process inaccurate data about you until their databases and display of data are refreshed in accordance with their update schedules, or until you contact them personally to ensure the correction is made in their own files.
Restriction of your Personal Information
You have the right to request a restriction of your Personal Information, and in most circumstances, we will only store your data unless we need to use it for the establishment, exercise or defense of a legal claim, for the protection of the rights of another natural person, or in the public interest. You may request a restriction of your data where you contest the accuracy of your data while we work to verify the data source, where you oppose to our data erasure and you request the restriction of your data instead, where your data is required for a legal reason, or where your data is pending verification as to whether we can retain the data in our legitimate interest.
Erasure of your Personal Information
You may request for your data to be erased, which is also known as your ‘right to be forgotten’. You can successfully exercise this right where we no longer have a legal reason under the DP Law to hold your data unless we are required to retain your data for the establishment or defense of legal claims. We will action all requests in accordance with the DP Law.
Portability of your Personal Information
You have the right to receive data you have provided directly to us in a structured, commonly used and machine-readable format where we collected the data relying on your consent, and the data was processed by automated means.
Right to withdraw consent
On occasion we will rely on consent to process your personal data. Where we rely on this consent to process your Personal Information, we will endeavor to ensure that our consent is valid and you have the right to revoke your consent at any time by contacting us.
9. SECURITY PRECAUTIONS
Taqwa Invest has established policies and procedures for securely managing information and protecting Personal Data against unauthorized access. We continually assess our data privacy, information management and security practices. We do this in the following ways:
- Establishing policies and procedures for securely managing information;
- Limiting employee access to viewing only necessary information in order to perform his or her duties;
- Protecting against unauthorized access to Personal Data by using data encryption, authentication and virus detection technology, as required;
- Requiring service providers with whom we do business to comply with relevant data privacy legal and regulatory requirements;
- Monitoring our websites through recognized online privacy and security organizations;
- Conducting background checks on employees and providing training to our employees.
If you have any further questions about our security and processing activities, please contact the Data Protection team / Officer or refer to our Terms and Conditions. To the extent permitted by applicable law, Taqwa Invest expressly disclaims any liability that may arise should any other third parties obtain the Personal Data you submit. Users should be aware that no data transmission over the internet can be guaranteed to be 100% secure. As a result, Taqwa Invest cannot warrant or guarantee the security of any Personal Data you transmit to us, and you do so at your own risk.
10. EXTERNAL LINKS
The Website and the App may contain links to other websites on the Internet that are owned and operated by third parties (the “External Sites”). These links are provided solely as a convenience to you and not as an endorsement by Taqwa Invest of the contents of or reliability on such External Sites. You acknowledge that Taqwa Invest is not responsible for the availability of, or the information and content of any External Site. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such external Sites. If you decide to access linked third party websites, you do so at your own risk. Taqwa Invest does not accept liability, and shall not be liable to you for any loss or damage arising from or as a result of your acting upon the content of another website to which you may link from the Website Services or the App.
- The App or Website Services;
- Our contracts, agreements, and other documents, as necessary or appropriate.
12. CONTACT US
If you have any questions, comments and requests related to the Policies, or if you have any complaints related to how Taqwa Invest processes your personal data, please contact the Compliance department at:
Taqwa Invest Technology Ltd., Registration number# 4407
Unit 208, Gate Avenue, South Zone,
Dubai International Financial Centre, Dubai,
United Arab Emirates
If you think there is a problem with the way we are handling your data, you have the right to complain to the DIFC Commissioner of Data Protection.
DIFC Data Protection Office
Dubai International Financial Centre Authority
The Gate Building
+971 4 362 2222